Client review draft
Returns & refunds.
This basic policy is a starting layout for review. Final collection, delivery, cancellation, and refund rules will be confirmed before launch.
01
Water products and refills
Because water and filled containers are prepared for use, return and refund options may be limited once an order has been collected or delivered. The applicable arrangement will be confirmed with each order.
02
If there is a problem
Please contact us as soon as possible if an order is damaged, incomplete, or not what was agreed. We may ask for order details or photographs so that we can review the issue and agree the appropriate next step.
03
Personalised bottles
Custom bottles are prepared to the approved event or brand details. Once artwork, wording, quantities, and timing have been approved, changes or refunds may be limited and will be discussed with the customer.
04
Cancellations and changes
Cancellation and change requests should be made before preparation begins. Any deposit, preparation cost, collection, or delivery arrangement will be considered when the request is reviewed.
05
Contact
For an order question, contact HerPure H₂O (PTY) LTD at 70A Foresthaven Drive, Phoenix, 4068, or call 083 843 0724.